退款政策

Refund Policy

最后更新日期：2026年6月4日

Last Updated: June 4, 2026

1. 我们的承诺

1. Our Commitment

我们致力于提供高质量的服务。如果您对我们的服务不满意，我们提供公平透明的退款政策，确保您的权益得到保障。

We are committed to providing high-quality service. If you are not satisfied, we offer a fair and transparent refund policy to protect your rights.

2. 7天无理由退款

2. 7-Day Unconditional Refund

首次购买任何付费套餐，7天内可申请全额退款。

Full refund available within 7 days of your first purchase of any paid plan.

退款金额 = 实际支付金额 - Token使用费用 - 支付通道手续费（约3-5%）

Refund = Amount paid - Token usage cost - Payment processing fee (approx. 3-5%)

在首次订阅付费套餐后的7个自然日内，您可以随时申请退款，无需提供任何理由。退款将原路返回至您的支付账户，处理时间为5-10个工作日。

You may request a refund within 7 calendar days of your first subscription to any paid plan, without providing any reason. Refunds will be returned to your original payment method within 5-10 business days.

3. 超过7天的退款

3. Refunds After 7 Days

超出7天无理由退款期后，退款申请将按以下规则处理：

After the 7-day unconditional refund period, refund requests are processed as follows:

月度订阅

Monthly Subscriptions

按剩余天数比例退款：退款金额 = 支付金额 × (剩余天数 / 总天数) × 0.85（扣除15%管理费）。

Pro-rated refund based on remaining days: Refund = Amount Paid × (Remaining Days / Total Days) × 0.85 (15% admin fee deducted).

年度订阅

Annual Subscriptions

按剩余月份比例退款：退款金额 = 支付金额 × (剩余完整月数 / 12) × 0.80（扣除20%管理费）。已开始但未满的月份计入已使用。

Pro-rated refund based on remaining full months: Refund = Amount Paid × (Remaining Full Months / 12) × 0.80 (20% admin fee deducted). Partially used months count as used.

4. 服务质量相关退款

4. Service Quality Refunds

如因本平台重大服务故障导致核心功能无法使用超过72小时，您有权申请全额退款或获得相应的服务期延长补偿。此类退款不受7天时间限制。

If a major service outage renders core functions unavailable for more than 72 hours, you are entitled to a full refund or corresponding service extension. This type of refund is not subject to the 7-day time limit.

5. 不适用退款的情况

5. Non-Refundable Cases

因违反服务条款导致账户被终止的
Accounts terminated due to Terms of Service violations
同一用户重复申请7天无理由退款（仅限首次）
Repeated 7-day unconditional refund requests from the same user (first-time only)
通过第三方经销商或转售商购买的（请联系购买渠道）
Purchases made through third-party resellers (please contact that purchasing channel)
一次性购买的Token包（如非订阅类产品）
One-time token pack purchases (non-subscription products)

6. 退款流程

6. Refund Process

步骤一：发送退款申请至 alon413586949@qq.com，邮件中注明您的账户用户名和购买记录。

Step 1: Send a refund request to alon413586949@qq.com, including your account username and purchase details.

步骤二：我们将在3个工作日内审核并回复确认。

Step 2: We will review and respond within 3 business days.

步骤三：审核通过后，退款将在5-10个工作日内原路返回至您的支付账户。

Step 3: Once approved, the refund will be returned to your payment method within 5-10 business days.

7. 联系方式

7. Contact

如有任何退款相关问题，请联系我们：

For any refund-related questions, please contact us:

📧 邮箱：alon413586949@qq.com

📧 Email: alon413586949@qq.com